REFUND POLICY

We believe in the power of NewEra— and we stand behind it. If for any reason you’re not completely satisfied with your results, we offer an iron-clad 60-day money-back guarantee so you can try it entirely risk-free.

How to Request a Refund

We will give you a full refund of the purchase price for returned NewEra Naturals products that are received within 60 days of the order date.

1. Contact Support: Email us at [email protected] to initiate the return process. Be sure to include the buyer's full name, email address, and order number for smooth processing.
2. Return the Bottles: All opened and unopened bottles must be returned to our facility. Send the merchandise to the address below:

SHIP RETURN MERCHANDISE TO:
NewEra Naturals Ltd.
2701 Couchville Pike #100
Nashville, TN 37217

Refund Processing Details

Return items and return shipping costs are the responsibility of the buyer. A full refund, less shipping and handling, will be issued once the returned items are successfully received and inspected at our warehouse facility. Please allow a few business days for the credit to reflect on your original method of payment.